Where would the items be shipped out from?
Normally, all items will be shipped out via SINGAPORE / MALAYSIA, depending on whichever is cheaper.
All packages will be shipped via REGISTERED AIRMAIL (Small Packet / Parcel) which takes around 7-21 business days WORLDWIDE.
Can you shipped out from Japan?
Yes, I can shipped out from Japan IF ONLY I am purchasing the goods personally myself in Japan. Shipment will be via EMS out from Japan. However, please take note that shipping out from Japan can be a lot more expensive than from Singapore / Malaysia. Request to be shipped out from Japan via EMS will have to be informed separately, or put it in the "NOTE" area of your order.
What are the Shipping Methods offered?
* Malaysia - POS LAJU
* Singapore - Normal Mail / Registered Mail
* International - Small Packet (AIR) / Parcel (AIR) / EMS
Can posters be shipped with all concert goods?
No. Posters will have to be shipped out separately in a tube. Orders for posters and other concert goods will have to be placed separately.
Can I combine PREORDER with the IN-STOCK and have them shipped together?
Yes. You can combined your orders for PREORDER and IN-STOCK. Items will only be shipped out when all the PREORDER goods have arrived.
Can I combine PREORDER with PREORDER?
Yes, you can combine all PREORDERS as long as you do not mind waiting for your goods as different batch of PreOrders may have different arrival time. However, please make a note if you would like to combine your order with whichever specific Order No.
An example : Please combine my Order #100 with Order #201.
Can I pay for the Shipping Cost later?
No. All payment for the Goods & Shipping Cost would have to be in full or your orders would be voided.
If you are combining multiple orders, please make the payment of each individual order in FULL, including the Shipping Cost.
Any extras for the Shipping Cost will be refunded, either along with the goods or to your Paypal after I have mailed out your package.
How long does it takes for the concert goods to be shipped out?
Normally, I would ship out all concert goods within 1~3 weeks after I have received / purchased them.
How long does it takes for my package to reach me?
It would depend on where you are located. For Registered Airmail, it would normally take around 7-21 days WORLDWIDE. However, it could be delayed due to unforeseen circumstances, such as a delay caused by the Post, natural disasters, riots and other situations which are beyond my control.
Will there be a Tracking Number for my package?
Yes, all packages will come with a Tracking Number. I will inform you the Tracking Number once your package is being mailed out.
How can I track my package?
You can track your package on the links provided below.
For packages that are mailed out from Singapore, the Tracking Number will look something similar to this : RC123456789SG
And you can track it here : http://www.singpost.com/index.php?quickTool=TrackItem#Quick
For packages that are mailed out from Malaysia, the Tracking Number will look something similar to this : CP123456789MY
And you can track it here : http://www.pos.com.my/pos/appl/service/sub_e_parcel.asp
Please check it with your local post office once the package arrives into your country.
What if my package was being Return to Sender?
If your package is being returned to me, you will be liable for paying the Shipping Cost again. So please make sure you have input the correct mailing address to avoid situations like this.
What if my package is Lost in Transit?
This will be the most WORST situation to be in. But if it does happen, I am very sorry. However, I will not be responsible for any LOST packages. Therefore, to avid this, kindly please monitor your shipment closely.
Will I incur any custom taxes for my packages?
Normally, I would mark all packages as GIFT and declare a lower amount (almost 80% lower) than the actual cost of the goods, so as to avoid any custom taxes for the buyers. However, in the most unfortunate situation that you are being taxed for the items, please note that buyers are responsible for covering any form of custom fees and taxes.
What if my package is Damaged?
Please note that all items are being shipped out in PERFECT condition. If the postman mishandled your package, I will not be responsible for it. For all FRAGILE items, I will have the FRAGILE sticker on it.
Are my items packed securely?
You can be assured that all items are packed securely, even uchiwa. You can be guaranteed 200% that all items will arrive in PERFECT condition as all order are packed CUSTOMIZED, which means, I make boxes, myself, for all your items.
So it means you DO NOT even have to worry about your Uchiwa or other concert goods, arriving in a damaged condition. Since I have not received any complaints about broken uchiwa for my past 4 years in business. But in the most unfortunate situation that it does happen, I will not be held responsible for it.
Normally, all items will be shipped out via SINGAPORE / MALAYSIA, depending on whichever is cheaper.
All packages will be shipped via REGISTERED AIRMAIL (Small Packet / Parcel) which takes around 7-21 business days WORLDWIDE.
Can you shipped out from Japan?
Yes, I can shipped out from Japan IF ONLY I am purchasing the goods personally myself in Japan. Shipment will be via EMS out from Japan. However, please take note that shipping out from Japan can be a lot more expensive than from Singapore / Malaysia. Request to be shipped out from Japan via EMS will have to be informed separately, or put it in the "NOTE" area of your order.
What are the Shipping Methods offered?
* Malaysia - POS LAJU
* Singapore - Normal Mail / Registered Mail
* International - Small Packet (AIR) / Parcel (AIR) / EMS
Can posters be shipped with all concert goods?
No. Posters will have to be shipped out separately in a tube. Orders for posters and other concert goods will have to be placed separately.
Can I combine PREORDER with the IN-STOCK and have them shipped together?
Yes. You can combined your orders for PREORDER and IN-STOCK. Items will only be shipped out when all the PREORDER goods have arrived.
Can I combine PREORDER with PREORDER?
Yes, you can combine all PREORDERS as long as you do not mind waiting for your goods as different batch of PreOrders may have different arrival time. However, please make a note if you would like to combine your order with whichever specific Order No.
An example : Please combine my Order #100 with Order #201.
Can I pay for the Shipping Cost later?
No. All payment for the Goods & Shipping Cost would have to be in full or your orders would be voided.
If you are combining multiple orders, please make the payment of each individual order in FULL, including the Shipping Cost.
Any extras for the Shipping Cost will be refunded, either along with the goods or to your Paypal after I have mailed out your package.
How long does it takes for the concert goods to be shipped out?
Normally, I would ship out all concert goods within 1~3 weeks after I have received / purchased them.
How long does it takes for my package to reach me?
It would depend on where you are located. For Registered Airmail, it would normally take around 7-21 days WORLDWIDE. However, it could be delayed due to unforeseen circumstances, such as a delay caused by the Post, natural disasters, riots and other situations which are beyond my control.
Will there be a Tracking Number for my package?
Yes, all packages will come with a Tracking Number. I will inform you the Tracking Number once your package is being mailed out.
How can I track my package?
You can track your package on the links provided below.
For packages that are mailed out from Singapore, the Tracking Number will look something similar to this : RC123456789SG
And you can track it here : http://www.singpost.com/index.php?quickTool=TrackItem#Quick
For packages that are mailed out from Malaysia, the Tracking Number will look something similar to this : CP123456789MY
And you can track it here : http://www.pos.com.my/pos/appl/service/sub_e_parcel.asp
Please check it with your local post office once the package arrives into your country.
What if my package was being Return to Sender?
If your package is being returned to me, you will be liable for paying the Shipping Cost again. So please make sure you have input the correct mailing address to avoid situations like this.
What if my package is Lost in Transit?
This will be the most WORST situation to be in. But if it does happen, I am very sorry. However, I will not be responsible for any LOST packages. Therefore, to avid this, kindly please monitor your shipment closely.
Will I incur any custom taxes for my packages?
Normally, I would mark all packages as GIFT and declare a lower amount (almost 80% lower) than the actual cost of the goods, so as to avoid any custom taxes for the buyers. However, in the most unfortunate situation that you are being taxed for the items, please note that buyers are responsible for covering any form of custom fees and taxes.
What if my package is Damaged?
Please note that all items are being shipped out in PERFECT condition. If the postman mishandled your package, I will not be responsible for it. For all FRAGILE items, I will have the FRAGILE sticker on it.
Are my items packed securely?
You can be assured that all items are packed securely, even uchiwa. You can be guaranteed 200% that all items will arrive in PERFECT condition as all order are packed CUSTOMIZED, which means, I make boxes, myself, for all your items.
So it means you DO NOT even have to worry about your Uchiwa or other concert goods, arriving in a damaged condition. Since I have not received any complaints about broken uchiwa for my past 4 years in business. But in the most unfortunate situation that it does happen, I will not be held responsible for it.
Where do you SHIP?
I do shipped WORLDWIDE. If your country is not listed, please email me ([email protected]) to check with me.
I do shipped WORLDWIDE. If your country is not listed, please email me ([email protected]) to check with me.